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What is rating-based commissions?

As part of the UrbanAgents experience, we have introduced "FairPay", an innovative rating-based commission system which is an industry first.

Under this commission scheme option, home sellers get to rate their appointed agents (upon signing of OTP) and determine what commission rate they wish to pay based on their overall level of satisfaction and what they think the UrbanAgent deserves.

Instead of home owners taking a leap of faith on agent, it’s now the other way round, with the UrbanAgent taking a leap of faith with home owners. In our case, the ratings actually matter since it directly impacts commission payment. This is unlike other online ratings you see in the market which are hard to verify, easy to game, and of no real consequence.

Overall, we believe that this will empower the customer and raise overall service standards.